# Zadeo AI / MIM Depot Support and Refund Policy Draft v0.1 Status: `ATTORNEY_REVIEW_REQUIRED` Use: Public-site draft for `zadeo.ai` / MIM Depot Last updated: `2026-05-23` ## Important Notice This is a draft support and refund policy for review. It is not legal advice and should not be published for real customers until reviewed and approved by qualified counsel. ## Support Contact Email: `[email protected]` Support requests should include: - Customer email address - Order or invoice number - Transaction ID, if available - Product or packet name - Description of the issue ## Support Hours Initial production target: - Response target: within 2 business days - Critical access or payment issue target: same business day when possible ## Digital Product Delivery MIM Depot products may be delivered as digital packet access, downloadable files, email links, or account-gated access. Because digital products can be accessed immediately, refunds may depend on whether the packet was delivered, opened, downloaded, or materially defective. ## Refund Eligibility Refunds may be considered when: - A duplicate charge occurred. - The wrong product was charged. - Payment was captured but access was not delivered. - A technical failure prevents access and cannot be resolved. - The product description materially did not match the delivered access. - A refund is required by applicable law. ## Refund Limits Refunds may be denied or limited when: - The customer accessed and downloaded the packet successfully. - The request is based on disagreement with research conclusions rather than delivery failure. - The customer expected legal, patent, medical, scientific, investment, or engineering advice that MIM does not provide. - The customer violated access, redistribution, payment, or signing terms. ## Chargebacks If a customer files a chargeback, access may be suspended while the payment dispute is reviewed. MIM may use transaction receipts, access logs, fulfillment emails, and support records to respond. ## Cancellations Subscription or recurring access rules should be added before subscriptions are offered publicly. Until then, this policy covers one-time digital packet transactions only. ## Review Sources - FTC online shopping guidance: https://consumer.ftc.gov/online-shopping - Authorize.net Accept Hosted documentation: https://developer.authorize.net/api/reference/features/accept_hosted.html ## Truth Boundary Draft support and refund policy only. This document does not prove refund-law compliance, merchant-bank approval, platform approval, or attorney approval.